Terms & Conditions & Privacy Policy

1. Program Description and Acceptance of Terms

Second Chance Roofs LLC ("Company," "We," "our," or "us") operates one or more text messaging / short message service (SMS) programs (each a "Program") to communicate with customers and prospective customers regarding our services. These Programs may include, without limitation:

• Promotional and account reminders
• Customer support and scheduling updates

Visiting our Website, providing your phone number, and/or participating in any Text/Number Saver (TCPA) opt-in process constitutes your agreement to these Terms & Conditions and Privacy Policy. If you do not agree to these Terms & Conditions, please do not enroll in or use the Programs.

When you receive, review, or respond to promotional messages/texts from us, we may be processing your contact information (including your mobile phone number and name) and sending you text-based messages from us, using our Website or services, as agents of these Terms & Conditions and Privacy Policy (collectively, the "Terms"). If you have questions, please do not enroll in any Programs or use the Website.

Program: Second Chance Roofs LLC Customer Relations & Customer Communications

Program Description: Outbound and incoming service scheduling to 866-8800, photos, and service-related communications to and from customers. Notifications including SMS. Distribute referrals and reach out to leads (public reviews and feedback when available) and, when permitted, limited service communications.

2. Messaging

Message and data rates may apply.

Message frequency may vary based on your interactions with us and which Programs you join. We reserve the right to alter message frequency as reasonably required.

3. Consent

You may opt in to receive messages from us by, for example, submitting a form on our Website, then in a confirmation message, responding that e-mail updates, providing your information during in-person enrollment, or through other enrollment methods.

4. Opting Out

To stop receiving text messages from a Program, reply "STOP" to any message we send you.

After you send "STOP," we may send you a confirmation text message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program. But you may continue to receive texts from other Programs you have not opted out of, and from other companies.

5. Help Instructions

If you need assistance with a Program, reply "HELP" to any message or contact us using the information in Section 9 (Customer Support).

We are not responsible and not liable for information or directions requested that are dispensed through third-party services.

6. Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages. Variations in a Program and specific instances of message delivery may be affected by your carrier's coverage and network conditions.

7. Right to Opt In and Opt Out

You may opt out of the Programs at any time. You may also contact 866-8800 to unsubscribe. Beyond that, you voluntarily opted into the service.

Collect: Second Chance Roofs (TCPA) can collect any messaging programs.

Neither a purchase nor a fee allows the use of the Programs.

8. Dispute Resolution

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

If you have a complaint about the Programs or Program, or if you need help, please contact us.

9. Customer Support and Contact Information

For more questions about these Terms or a Program, or if you need help, please contact us:

• Second Chance Roofs LLC
• Email: secondchanceroofs@gmail.com
• Mailing Address: 1481 228th St., Federal Way, WA 98198

You may also reply HELP from a text message for assistance.

10. Privacy Policy

For more information about how we collect, use, and share your information, including information in relation through the Programs and the Website, please review our Privacy Policy below in Section 11.

11. Privacy Policy

A. Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website and/or interact or participate in any of our Programs, including as a text messaging subscriber.

The policy applies to information we collect through the Website, through our Programs (including if you communicate directly and through related services described in Terms), and from third parties and collected offline. For example, to process or perform a service we specifically place otherwise.

This Website and Programs are intended for use located in the United States. If you access the Website or Programs from outside the United States, please be aware that your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Programs, you agree to this Privacy Policy.

B. Information We Collect

We collect information, or may process data or information you provide to us. All information we collect is used to provide, maintain, and improve the Website and our Programs, through automated and/or technologies used for analytics, advertising, and performance measurement.

B.1 Information You Provide Voluntarily

When you submit information through our Website or otherwise interact with us (such as by requesting services, requesting estimates, providing your appointment, contacting us, submitting an opt-in form, or otherwise interacting with us), we may collect the information you provide, including but not limited to your information (such as name, email address, phone number, and text/digital communications).

We may request and at your discretion such as name, age, and/or other personal and/or professional information to provide the services, which we may also provide.

B.2 Information Collected Automatically

When you use our Website, including HTTPS access, ratings, guidelines, contact information, as well as your experience, and any other information you choose to share in a survey or review request, or other information you choose to submit.

You are not required to provide personal information as directed. For Website — however, if you choose to not provide certain information, we may not be able to respond to your requests or provide you with certain services or information.

B.3 Information Collected Automatically

Information on the Website, the Services or data provided by may automatically collect certain information about your device and your interaction with the Website, such as:

• Platform and device information (such as your device's operating system, IP address)
• Usage information (such as pages visited, links clicked, scroll activity, time spent on pages, and landing and support)
• Performance messages, session identifiers and diagnostics data used for performance analytics, as applicable

This information helps us operate the Website, measure performance, understand visitor engagement to it, and improve fraud and detection security.

These technologies may collect information such as your IP address, device identifiers, and browser information. These technologies may collect information such as your IP address, device identifiers, and browser information.

B.4 Cookies and Similar Tracking Technologies

We and our service providers use cookies, web beacons, tags, local storage, and SDKs to log the information described above, and to enable certain features and improve messaging and Website activities. These technologies may collect information such as your IP address, device identifiers, and browser information.

You may use your browser's settings to disable or block certain tracking technologies. However, doing so may affect the functionality of certain features or programs. See Section 8 for more information.

B.5 How We May Use Information

We use the information we collect for legitimate business purposes consistent with operating our business, including to offer the Website and running our Programs. Specifically, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and communicating with you
• Communicate with you, including confirmation, reminders, billing/business assistance, and updates and notifications
• Improve and personalize the Website and our Programs, including by analyzing usage patterns, collecting and analyzing additional and ensuring guidelines, feedback, and following up on issues
• Conduct research and analysis
• Respond to your reviews on public platforms at your discretion, and track whether reviews may be available
• Conduct analytics, improve the Website and Programs, including by measuring, testing, and/or assessing performance, and improving user experience
• Detect, investigate, and prevent activities that you or others, including measuring campaign performance and distributing referrals leads
• Comply with applicable legal requirements, including to inform our policies and maintain the safety of our systems
• Comply with applicable legal requirements and respond to lawful requests
• Protect our interests and others'. We do not use information collected through the Website or Programs to make decisions about the physical legal or similarly significant effects to a protected class or group, or to make automated decisions about you.

C. Text Messaging

If you provide your phone number in a text initiative, you may receive communications from us related to it. See Section 4 and 5.

D.1 SMS / MMS Text Messages

We may send you text messages, up to (but not to) 300,000 messages related to:

• Scheduling and appointment reminders
• Estimates and project SMS requests
• Customer support and communications as directed
• Invitations to leave public reviews
• Referrals and campaigns, where permitted, service promotions to manage related to our services
• Manage and distribute referrals
• Manage and distribute referrals

Message and data rates may apply.

For help, reply HELP to a text or using the information in Section 9.

To stop receiving messages, reply STOP to any message. Difficulty for technology or attendance is unlikely.

We do not sell, rent, or share your mobile phone number, text/message content information, or otherwise the personal information of text subscribers to third parties for their own marketing purposes. We may share information with service providers who assist us in operating our Programs, managing platforms, phone companies, and other services assisting us with SMS services on our behalf.

D.2 Carriers, Intermediary Advertising, and Third Parties

We may use third-party service providers to help us manage our text messaging programs, including programs of all related or not among us and other customers facing each. If you disable cookies, certain features of the Website may not function properly.

Other Website providers may place items in preference center, you can use the manage cookies settings to manage your preferences.

D.3 Google Analytics and Ads

We may use third-party services and advertising tools (such as Google Analytics, Google Ads, and the Google Ads Conversion Tracking pixel) to help us to understand traffic information, measure performance, and for the Website to provide responsive to analytics and advertising programs. We may use these technologies to track traffic to the Website, including to understand how visitors use the Website.

D.4 Global Privacy Control (GPC)

We may honor the Global Privacy Control (Global Privacy Control/"GPC") signal. Where required by applicable law, we will present GPC responses as part of all of our privacy processing (such as and including tracking for Google Analytics). We do not use information collected through the Website or Programs to make decisions about the physical legal or similarly significant effects to a protected class or group, or to make automated decisions about you.

E. Sharing

Some instances in Section "We May Share" (SMS Texting). We use them in accordance with applicable law. We do not sell, rent, or share your mobile phone number, text/message content information, or otherwise the personal information of text subscribers to third parties for their own marketing purposes.

E.1 Sharing of Disclosed Information

We may share information with third parties as described in this Privacy Policy. Information collected and described above. We do not sell personal information.

E.2 Service Providers

We may share information with third-party service providers who assist us in operating the Website and our Programs, or deliver the Programs, such as website hosting providers, analytics providers, and/or platforms and customer service providers. We may share information with third-party service providers who assist us in operating the Website and our Programs, or deliver the Programs, such as website hosting providers, analytics providers, and/or platforms and customer service providers. We do not allow our service providers to use personal information for their own independent purposes.

E.3 Business Transfers

Your information may be transferred to a third party as part of a sale, acquisition, or merger of our business. Your mobile information will not be sold or shared with third parties or affiliates for any marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will notify you of any such transfer and the choices you may have regarding your information.

E.4 Legal Obligations

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our agreements or policies
• Protect the rights, property, or safety of us, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

E.5 Aggregate Data

We may aggregate or de-identify information (meaning, anonymized, technically, or with other information so that it cannot reasonably be identified as any part of that transaction or individual) and use it for any purpose, including sharing it with others.

F. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, alteration, and destruction. No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not transmit sensitive personal information through the Website. Please contact us if you believe we received sensitive information through these channels.

G. Retention

We retain information consistent with applicable law and our business needs, and delete or de-identify information in Section 9.

H. Children's Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through the Website or a Program, please contact us using the information in Section 9 and we will delete it.

I. Your Choices

We obtain certain information collected through the Website and Programs for as long as reasonably necessary for the purposes described in this Privacy Policy, including as required by law. You may have different choices regarding your requests, maintain the privacy mode, feature disputes with us, and/or opt out of certain uses of your information. Where required by applicable law, we will honor requests to access, correct, delete, or port your personal information. We may not be able to delete information if we are required to retain it by law or if it is necessary to provide you with the services you have requested.

J. Updates to This Privacy Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will post the updated policy on the Website and update the "Last Updated" date at the top of this policy.

K.1 Arbitration Agreement and Class Action Waiver

K.2 Arbitration Agreement

K.3 Informal Dispute and Process (12 Sections)

You agree to first attempt to resolve any dispute by contacting supporting services / information, which can include the right to:

• Receive information about the dispute process (information about process and requirements) &
• Receive information about the dispute

We understand to represent information, subject to the following conditions:

• Provide information about the dispute
• Provide information about the dispute

You may also contact us if you have information about the dispute process (information about the following conditions):

• Provide information about the dispute
• Provide information about the dispute

You may also contact us if there is other way we can provide information.

L. Governing Law

These Terms & Conditions are governed by the laws of the State of Washington, without regard to its conflict of law provisions.

M. Contact Us

For questions about these Terms & Conditions or Privacy Policy, please contact us:

• Second Chance Roofs LLC
• Email: secondchanceroofs@gmail.com
• Mailing Address: 1481 228th St., Federal Way, WA 98198